Terms of service

Welcome to Merova. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

Merova operates this online store and provides products and services through this website. By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products

We make every effort to display our products, colours, prints, sizes, and descriptions as accurately as possible.

As many of our products feature handcrafted, handblock-printed, and quilted fabrics, slight variations in colour, print placement, texture, stitching, and finish may occur. These variations are a natural characteristic of handcrafted products and are not considered defects.

3. Orders

Placing an order through our website constitutes an offer to purchase the selected product.

We reserve the right to accept or decline an order for reasons including product availability, pricing errors, payment issues, suspected fraudulent activity, or other circumstances requiring cancellation.

If an order is cancelled after payment has been received, any eligible refund will be processed to the original payment method.

4. Pricing and Payment

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing or product information errors. If an order has been placed with an incorrect price due to an obvious error, we may cancel the order and provide an appropriate refund where payment has already been made.

5. Shipping and Delivery

Orders will be shipped to the address provided by the customer at checkout.

Customers are responsible for providing accurate and complete delivery information. Merova is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, or other circumstances beyond our reasonable control.

6. Returns and Refunds

Merova does not accept returns or exchanges for change of mind, incorrect selection, colour or print preference, or other personal preferences.

If a product arrives damaged, the customer may be eligible for a return and refund in accordance with our Return & Refund Policy.

For damaged-product claims, customers must provide clear photographs of the damaged outer packaging and the damaged product and contact us within the specified claim period.

7. Customer Responsibility

Customers agree to provide accurate information when placing an order and to use purchased products appropriately.

Customers must not use the website for unlawful purposes or attempt to interfere with, damage, or gain unauthorised access to the website or its systems.

8. Intellectual Property

All content on this website, including the Merova name and logo, photographs, product images, graphics, text, designs, and other materials, is owned by or licensed to Merova and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

9. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or free from errors.

We reserve the right to modify, update, suspend, or discontinue any part of the website or its content without prior notice.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, and other service providers. Your use of such services may also be subject to their respective terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Merova shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, technical interruptions, or third-party service failures.

Nothing in these Terms of Service shall limit any rights or protections available to consumers under applicable Indian law.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

13. Changes to These Terms

Merova reserves the right to update or modify these Terms of Service from time to time. Any changes will be posted on this page, and continued use of the website after such changes constitutes acceptance of the updated terms.

14. Contact Us

For any questions regarding these Terms of Service, orders, products, returns, refunds, or other queries, please contact us via email.

Please include your order number and relevant details so that we can assist you efficiently.