Shipping policy
At Merova, we carefully pack every order before dispatch and work with trusted delivery partners to deliver your products safely.
1. Order Processing
Orders are processed after successful payment confirmation.
Orders are generally dispatched within [2-5] business days. Processing time may vary during product launches, sale periods, holidays, or periods of high order volume.
Once your order has been dispatched, you will receive the available shipping and tracking details via email.
2. Delivery Time
After dispatch, delivery times may vary depending on the delivery location and courier service.
Estimated delivery timelines may be provided at checkout or in your shipping confirmation.
Please note that delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier-related issues, incorrect address details, remote locations, or circumstances beyond Merova’s control.
3. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code, and any other required delivery information.
Merova is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
4. Tracking
Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.
Customers can use the tracking information provided to follow the status of their shipment.
5. Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the outer packaging before opening it.
If the product inside is damaged, please also take clear photographs of the product and contact us via email within 48 hours of delivery.
A photograph of the damaged packaging is mandatory for damage-related claims.
6. Delivery Attempts
If a delivery attempt is unsuccessful because the customer is unavailable or the delivery information provided is incorrect, the courier may make another delivery attempt or return the package to the sender.
Any additional shipping charges resulting from such circumstances may be the responsibility of the customer.
7. Delayed or Lost Shipments
Once an order has been handed over to the courier, delivery is handled by the respective shipping provider.
If a shipment is significantly delayed or reported as lost, please contact us via email with your order number. We will coordinate with the courier and assist with the matter.
8. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is completed.
9. Contact Us
For any shipping or delivery-related queries, please contact us via email.
Kindly include your order number and relevant shipping details so we can assist you promptly.
Merova reserves the right to update this Shipping Policy from time to time.