Refund policy
At Merova, every product is carefully inspected and packed before dispatch. Since our products are made and packed with care, we do not accept returns or exchanges for change of mind, incorrect selection, or any other personal preference.
Damaged Products
If your order arrives damaged, you may be eligible for a return and refund.
To request a return for a damaged product:
- Please take clear photos of the damaged outer packaging before opening the package, showing the condition of the parcel as received.
- Take clear photos of the damaged product.
- Contact us within 48 hours of delivery with your order number and the required photographs.
- The damage must be reported within the specified timeframe for us to process your request.
A photograph of the damaged packaging is mandatory for all damage-related claims. Claims without sufficient photographic evidence may not be accepted.
Once the claim is reviewed and approved, we will provide instructions for returning the product. After the returned product is received and verified, the eligible refund will be processed to the original payment method.
Non-Returnable Situations
Returns or refunds will not be accepted for:
- Change of mind
- Colour or print preference
- Incorrect size selection
- Minor variations in handmade products
- Normal characteristics of handblock-printed or quilted fabrics
- Products damaged after delivery due to improper handling or use
- Claims made without the required photographic evidence
Important
Please record or photograph the package before opening it, particularly if the outer packaging appears damaged. This helps us assess any damage that may have occurred during transit.
For any questions regarding returns or refunds, please contact us via email at our customer support email address. Kindly include with your order number and relevant details so we can assist you promptly.